FAQ

Hi angel! Welcome to my shop. Thank you so much for stopping by. Please take the time to read this FAQ page to gain some information on any questions you may have. I also urge you to keep in mind that I am one person who packages, ships, and creates these pieces all on her own! Your patience and support is endlessly appreciated.

Q: When will my order ship?
A: Please allow 1-2 weeks for your order to ship. If you need your order to arrive quicker, please feel free to contact me so we can work something out! After shipping I will send a tracking # out so you can see when your package will arrive to you.

Q: What happens if my package gets lost in the mail?
A: Unfortunately, there is nothing I can do on my end if USPS has lost your package. Contact your carrier and go from there! Please keep in mind that this is always a possibility if you are getting something shipped to you. If I have done my due diligence and sent you your tracking number that is the most I can do on my end. I do not offer refunds of any kind if this occurs. 

Q: Do you offer returns or exchanges? What happens if I receive my order destroyed?
A: I do not offer returns or exchanges of any kind. If there is an issue please feel free to contact me at any point but also be aware that I am free to decline an offer for this. On that note, if your order arrives destroyed and I have done my part to protect it there will be no refunds! Unfortunately, sometimes USPS isn't the best at handling orders and for that I apologize. 

Q: Do you do custom orders?
A: I do custom orders every so often, and when they are open I will have that in the announcement header or on my Instagram!

Further Info:
♡ At the moment I do not ship internationally due to the high shipping costs. If you are interested in this, however, reach out to me. 
♡ Prints/stickers will not be sent with a tracking # since they will be sent by mail in a letter.
♡ If the item you purchased is a gift for someone let me know in the note option at check out if you would like me to include their name or a special note for them!
♡ If a piece has broken over time due to wear & tear or a necklace cord has been broken, I do not offer a free replacement. The necklace cord is something I send out as a temporary holder for your pendant. It is not meant to last forever. You are paying for the pendant not the cord. :) If this occurs though, please reach out because I am always willing to work something out!